SOIE & STONE / INFORMATION & SUPPORT
Help & Contact
Practical help, from kit to camp.
Questions about the Primitive Fire Starting Kit, delivery or an order? Email service@soiestone.com.
Order support
Include your order number, the email used at checkout and a short description of the issue. For damaged, missing or incorrect items, keep the packaging and attach clear photographs where relevant.
Before you order
We can help clarify kit contents, quantity offers, tool use and care. For fit or compatibility questions, include the item name and the details you want to confirm.
Response times
We aim to respond within 1–2 business days. Weekends and holidays can affect response times.