Care Instructions
How do I take care of my jewelry?
Your Soie & Stone piece is made to last. To maintain its beauty, a little gentle care is all it needs.
- 14k Gold: Gently scrub with a soft-bristled brush and warm water. Dry thoroughly with a soft cloth.
- Sterling Silver: Polish gently using the cloth included with your order to restore its shine.
Do you have a warranty?
Yes, we stand by our craft. Every piece comes with our one-year warranty, which covers any defects in material or workmanship. Please note this does not cover lost items, normal wear and tear, or damage from improper use. For any concerns, please reach out to us.
How do I use the polishing cloth?
Gently rub the surface of your piece with the polishing cloth. Please do not wash the cloth, as this will remove its effectiveness.
Do you create custom pieces?
While we don't offer fully custom pieces at this time, we believe each piece in our collection tells a unique story. We hope you find one that speaks to you.
Shipping & Returns
International Shipping
We are happy to ship Soie & Stone pieces internationally. All orders are dispatched from our US studio within 2 - 3 business days.
Order tracking
Once your order is on its way, you'll receive an email with a tracking number. Sometimes these emails hide in the junk folder, so please check there if you don't receive it within 72 hours.
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 8am until 5pm est.
The Soie & Stone Promise
Our Happiness Promise
We want you to love your Soie & Stone pieces as much as we do. If for any reason you're not completely satisfied, we are happy to offer a full refund or exchange within 30 days of delivery. Items must be in their original, unworn condition with all packaging. To start a return, simply contact us and we will guide you through the process.
Our Materials & Craft
We are committed to creating jewelry that is not only beautiful but also enduring. That’s why we choose high-quality, lasting materials for every piece.
- 14k Solid Gold: Unlike plated items, solid gold offers a lifetime of wear without tarnishing or discoloring. It is a precious metal that is both durable and perfect for sensitive skin.
- S925 Sterling Silver: We use the highest quality sterling silver, a standard for fine jewelry. It is a durable, lightweight metal that offers a brilliant shine that will last a lifetime with proper care.
From Our Community
We love letting our pieces speak for themselves. Here’s what our customers are saying:
"The most perfect everyday necklace! The quality is amazing and it feels so special. I haven't taken it off since it arrived."
— Jessica L.
"I was hesitant to buy jewelry online, but my experience was seamless. The packaging was beautiful and the ring is even more stunning in person."
— Emily R.

